Terms & Conditions

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Terms & Conditions

Terms & Conditions

Our Terms of Use

By signing up for an account with SingaMall, you agree to be bound by these Terms of Use.

SingaMall maintains the right to amend its terms and conditions, in whole or in part, at any time, with or without notice.

SingaMall General Terms of Use

The use of the services (the “Services”) offered on the Japan Brand (Global) Pte. Ltd. (“SingaMall”) Platforms and accounts maintained with SingaMall shall be subject to these terms and conditions (the “Agreement”). This Agreement constitutes a legally binding agreement between each individual who uses the Services or who maintains an account with SingaMall. By using any of the Services or maintaining an account with SingaMall, you acknowledge that you have read and understood this Agreement and agree to be bound by all of its terms. SingaMall may modify this Agreement from time to time, with or without notice, and your continued use of any of the Services or continued maintenance of an account with SingaMall shall constitute and be deemed to be your acceptance of such modification and your consent to abide by any terms thereof.

  1. ShopBack Account

Some of the Services require the user to maintain an account with SingaMall. A user may create an account free of charge by providing the relevant details requested for. Use of the account and the Services offered at the sole discretion of SingaMall and subject to your compliance with this Agreement.

An individual shall not create or have control and/or custody over multiple SingaMall accounts. In particular:

(a) Each mobile number may only be linked to one SingaMall account;

(b) Each payment account (e.g. each bank account) may only be linked to one SingaMall account.

A failure to abide by any terms and conditions, the perpetration of any fraud or abuse, whether relating to the accrual or receipt of cashback and/or other rewards or otherwise, and/or any misrepresentation of any information furnished to SingaMall or its affiliates may result in your SingaMall account being flagged for suspicious activity and suspended or terminated; any cashback accumulated being forfeited; and/or any store credit or vouchers purchased by you being cancelled.

You must notify SingaMall of any omissions, incorrect entries or discrepancies concerning any transaction within 30 days after that transaction. SingaMall reserves the right not to correct any omissions, incorrect entries or discrepancies brought to its attention after the 30-day period.

  1. Termination of Account

SingaMall reserves the right to suspend or terminate your account in accordance with Clause 13 below or where it is necessary or reasonable to do so in order to comply or satisfy and law, regulation or court order.

  1. Personal Data Protection

Personal Data collected is subject to our Privacy Policy, which is hereby incorporated by reference, and copy of which is located on SingaMall’s website.

  1. Fraud

SingaMall may suspend or terminate your account if it has reason to believe are involved in any fraudulent or dishonest activities. Any failure to comply with this Agreement, any fraud, dishonesty or abuse relating to the use of the services or your account, or any misrepresentation of any information furnished to SingaMall or its affiliates by you or anyone acting on your behalf may result in the termination of your account; cancellation of any purchases made.

  1. Third Party Rights

A person who is not party to this Agreement has no rights to enforce any terms of this Agreement.

  1. Communications

By becoming a SingaMall user, you agree to receive communications that are account and user related as well as periodic shopping related e-mails that highlight coupons or special deals available to SingaMall users. We may communicate with you regarding your account by electronic communications or direct mail using information you provide during the registration process. Your consent to receive electronic communications include any notices or other information that we may be required by law to provide you in writing or otherwise. You agree to keep us appraised of your current e-mail address should the same change subsequent to the date you become a member.

  1. Ownership

All rights, title, and interest in the Services, the SingaMall Platform and the Content associated with or on the same belong to SingaMall or its licensors. Additionally, SingaMall shall maintain all rights, title, and interest in “SingaMall”, and any other marks, service marks, trademarks, or logos of SingaMall that are registered within Singapore and other countries. You shall not by any means bid on, apply for, register, own or control any keywords or marks containing “SingaMall” or anything substantially similar to “SingaMall” or any other marks, service marks, trademarks, or logos of SingaMall. You shall not mention or use SingaMall in any ad text, extension, or banner ad without express written consent of SingaMall. All other trademarks not owned by SingaMall that are used in providing the Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SingaMall.

  1. Community Standards

By creating a SingaMall account, you are becoming a member of a community that depends on the goodwill and responsible behaviour of each of our users. Users are required to refrain from transmission or communication of images or text constituting ethnic slurs, obscenities, sexually explicit material, inflammatory or derogatory comments, or anything else that may be construed as harassing or offensive, which is targeted at the Services, the SingaMall Platform, our employees, contractors or agents, our merchant partners, or other users. This includes communications by means of social media or other internet posts which violate the above community standards or promote or encourage gaming or fraudulent behaviour. Users who violate this provision, as determined by us in our absolute discretion, may have the accounts suspended or terminated without prior notice.

  1. Indemnification

You agree to indemnify SingaMall, any merchant partners, as well as their respective officers, directors, employees, successors, agents, and affiliates, for any and all claims, damages, losses and causes of action (including attorneys’ fees and court costs) arising out of or relating to your breach of this Agreement or for any materials in any form whatsoever that are provided by you (or through your username and/or password). You agree to cooperate as fully as reasonably required in our defense and/or settlement of any claim. We reserve the right, in our reasonable discretion, to assume exclusive control over the defense and settlement of any matter subject to indemnification by you.

  1. Warranty Disclaimer

The Services, content, and the SingaMall Platform are provided “as is” and without warranty of any kind, express or implied, including without limitation, warranties of title, merchantability, fitness for a particular purpose or non-infringement. We make no warranty as to the quality, accuracy, currentness, completeness, reliability or validity of the Services, content or the SingaMall Platform, including without limitation, any product search results, product descriptions, product availability, pricing information advice, opinion, statement, recommendations, or other information displayed, uploaded or distributed in connection with the Services. SingaMall does not warrant that the functionality of the SingaMall Platform will be uninterrupted or error-free, that defects will be corrected, or that they will be free of viruses or other harmful content. SingaMall disclaims all liabilities associated with the security of the Payment Method. You shall be responsible to resolve any disputes with your financial institution, credit/debit card issuer or other provider of your selected Payment Method.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall SingaMall be liable for any special, incidental, consequential, exemplary, punitive or other indirect damages or for any loss profits, loss data or loss of use damages, even if it has been advised of the possibility of such damages.

  1. Governing Law and Arbitration

This Agreement, including any amendments thereto that SingaMall may from time to time make at its discretion, are governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English. You agree that all issues are for the arbitrator to decide. This includes all issues related to the scope, application, interpretation and enforceability of this Agreement and this arbitration provision. The arbitrator shall also decide whether any claim is subject to arbitration.

  1. Assignment

You may not assign your rights and obligations under this Agreement, in whole or in part, without prior written consent, and any such assignment without such consent will be null and void.

  1. Headings

Headings under this Agreement are intended only for convenience and shall not affect the interpretation of this Agreement.

  1. Waivers / Severability

Any failure to enforce any provision of this Agreement on the part of SingaMall will not be deemed a waiver of that provision. Any waiver of any provision of this Agreement by SingaMall on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. If any provision of this Agreement is held to be invalid, such invalidity shall not affect the remaining provisions.

  1. Entire Agreement

This Agreement (together with the additional terms and conditions referred hereto or generally) represents the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous agreements and representations, written or oral (including without limitation, earlier version of this Agreement that may have been accepted by you). We reserve the right to modify this Agreement at any time. Your continued use of any of the SingaMall services or continued maintenance of an account with SingaMall shall constitute and be deemed to be your acceptance of such modification and your consent to abide by any terms thereof.

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