Delivery Information

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Delivery Information

Return Policy

1. Returns coverage

1.1 Customers need to make sure the item requesting for return is within 7 days upon received. 

1.2 Categories that do not allow for returns

  • All lingerie, swimsuit

  • Digital goods

2. Condition for returns

The product is in 

  1. original condition, tags, any other accessories shall be intact,

  2. original packaging, i.e. product/parcel packaging used to protect product during transportation, and

  3. is not been used, i.e. unworn, unwashed, etc

3. Process in returns  

3.1 Contact SingaMall via email to initiate a return

3.2 In your email, indicate

a. The order number

b. Item description

c. Reasons for return, either

c1. Received the wrong item

c2. Damaged/faulty item

c3. Missing accessory

c4. Item doesn’t match description/pictures

c5. You do not need the item anymore

4. Return charges

For clauses 3.2c1 to 3.2c4, there will be no return charges, subject to approval by SingaMall.

For clause 3.2c5, there will be return charges of SGD25 bearable by the customer.

5. Refund

The purchased price of the returned products will be refunded to the customer via his/her payment mode. The delivery charges/administration fees, if any, will not be refunded.

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